Business Skills Training

According to Forbes Magazine implementing a robust training and development program has significant benefits including:

Increased employee confidence.
Enhanced leadership potential.
Better work-life balance.
More innovation and creativity.
Diverse thinking and perspectives.
Greater retention and motivation.

Business Skills Training focuses on the key areas that are vital to any organisation's long-term survival. Whether it is Customer Service Techniques, Business Writing, Communication or Etiquette, we have your needs covered.

If not detailed below please contact us to discuss your specific workplace needs.

info@localtrainingsolutions.com

Customer Service

This training focuses on the principles of quality customer service and positive communication including:

appropriate non-verbal communication for customer service

culturally specific communication customs and practices
voice tonality and volume
using customer feedfback to enhance service delivery
professional service standards expected of service industry personnel
attitudes and attributes expected by the service industries to work with customers
standards of personal presentation and hygiene
different customer service and communication expectations, especially those with special service needs
complaint and dispute management, empower personnel to resolve complaints, disputes, service issues.

Effective Business Writing

Communication is primary to great customer service and formal business writing is a significant skill to possess.

This training allows participants to understand how to plan, draft and finalise business documents to ensure that they:

accurately convey the required basic information
are in a format suitable for the intended audience and purpose
reflect organisational policies and procedures for document production

Some of our practical activities include:

Writing effective emails and meeting agendas
Writing effective reports and proposals
Writing for special circumstances
Writing persuasively
Different writing styles for different audiences

All outcomes are driven by your industry area and document design requirements.

Persuasive Communication.

Each day we are required to analyse, synthesise and act on information from a range of sources, and often deal with unpredictable problems as part of our job role.

In this course, you will develop the necessary skills to understand how communication can define a company's culture through activities to:

communicate with key stakeholders to position the business to best effect including:

listening actively
understanding information needs of others
adapting communication to suit the audience
identifying suitable platform for presentations
presenting reliable information
designing the presentation to meet the needs of the audience
answering questions clearly and concisely.